ColdPlugLLC

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Return and Refund Policy

At Cold Plug, we are committed to providing you with high-quality commercial kitchen equipment. If you receive a defective Product, we offer a return and refund policy as outlined below:

1. Returns Due to Defects

Returns are accepted within 30 days of the date of purchase only if the Product is defective.
To initiate a return due to a defect, please contact Cold Plug customer service at [contact email/phone number]
The Product must be returned in its original condition.

2. Repair Services

In addition to accepting returns for defective Products, Cold Plug offers complimentary repair services for defective items within the 30-day warranty period.
If you believe your Product is defective, please contact Cold Plug customer service to discuss the issue and determine if a repair is possible.
Cold Plug will attempt to repair the defective item at no charge to you. If the item cannot be repaired, a refund or replacement will be offered in accordance with our refund policy.

3. Refunds for Defective Products

Once the defective Product is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] business days.
Cold Plug will cover the cost of return shipping for defective Products.

4. Non-Returnable Items

Products that are not defective are not eligible for returns or refunds under this policy.
Certain items are non-returnable, including but not limited to:
- Products that have been used, damaged, or altered after receipt.
- Custom-made or special-order items.
- Consumable items.

5. Refund Exceptions

Cold Plug reserves the right to refuse a refund if the returned Product does not meet the conditions outlined in this policy.
Refunds may be subject to a restocking fee at Cold Plug's discretion.

7. Contact Us

If you have any questions about our return and refund policy, please contact Cold Plug customer service at [contact email/phone number].

Note: This return and refund policy applies only to purchases made directly from Cold Plug or authorized Cold Plug distributors. If you purchased a Cold Plug Product from a third-party seller, please contact the seller directly for their return and refund policy.

Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of the Cold Plug website and your purchase of commercial kitchen equipment ("Products") from Cold Plug. By accessing this website and/or purchasing Products from Cold Plug, you agree to be bound by these Terms and Conditions. Please read them carefully.

2. Warranty

Cold Plug offers a 30-day warranty on all Products sold. This warranty covers defects in materials and workmanship under normal use for a period of 30 days from the date of purchase. During the warranty period, Cold Plug will repair or replace, at its sole discretion, any Product that proves to be defective in materials or workmanship. This warranty is only valid for Products that are used for their intended purpose.

3. Limitations of Warranty

Cold Plug's warranty does not cover damage caused by misuse, abuse, accidents, alterations, or improper installation of the Product. The warranty also does not cover normal wear and tear, cosmetic damage, or damage caused by acts of nature.

4. Warranty Claims

To make a warranty claim, you must contact Cold Plug within the warranty period and provide proof of purchase. Cold Plug reserves the right to inspect the Product to determine the nature and cause of the defect. If the defect is covered by the warranty, Cold Plug will, at its discretion, repair or replace the Product. If Cold Plug determines that the defect is not covered by the warranty, you will be responsible for any repair or replacement costs.

5. Exclusions

This warranty is non-transferable and applies only to the original purchaser of the Product. It does not cover any Products that have been resold or transferred to another party. Additionally, this warranty is only valid for Products purchased directly from Cold Plug or authorized Cold Plug distributors.

6. Limitation of Liability

To the extent permitted by law, Cold Plug shall not be liable for any incidental, consequential, or indirect damages arising out of the use or inability to use the Product, even if Cold Plug has been advised of the possibility of such damages. In no event shall Cold Plug's liability exceed the purchase price of the Product.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Arizona. Any dispute arising out of or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Arizona.

8. Amendments

Cold Plug reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the Cold Plug website. It is your responsibility to review these Terms and Conditions periodically for changes.

By using the Cold Plug website or purchasing Products from Cold Plug, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you may not use the Cold Plug website or purchase Products from Cold Plug.

Return and Refund Policy

Terms and Conditions

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